San Diego Housing Market News and Analysis
This Windows and Doors Company sucks - signed contract advice.
User Forum Topic
Submitted by teaboy on October 5, 2021 - 11:23am
Hi Piggs, I'm looking for some practical advice.
I recently shopped for replacement vinyl windows and after getting 3 quotes from reputable companies with good online presence, I decided to go with company #2, which I'll call Shitan windows herein. I signed the $12k contract in July with Shitan but to date the windows have not been ordered from the Manufacturer yet, primarily because of multiple mistakes Shitan have made in the windows order form which I caught and then started questioning. The sales rep I am working with routinely takes over 24h to reply to my email questions and even then gives terse incomplete answers.
In addition to all this, I have since become aware that my home is in what is technically termed the very high fire hazard severity zone and hence requires "fire zone" windows per the building code, which would increase my price by ~15% from the non-fire zone windows in my contract.
My plan is/was to get the Shitan sales rep to confirm in a written email that I do indeed require these "fire zone" windows and then argue that they missold me the wrong windows and hence the contract should be voided. However, given the sales rep's (presumably deliberate) lack of emails, I'm getting less and less confidant this approach will work.
So far, I have only paid the $1000 Down Payment.
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