FedEx Refuse Shipment Fees

User Forum Topic
Submitted by Happs on July 23, 2013 - 6:41pm

Last week, I refused a shipment of a cabinet box because the manufacturer had already sent me an identical one a few days earlier. I called the cabinet dealer who told me to refuse the package, which I did. Today, I receive a letter from FedEx listing me as a consignee indicating that storage charges have begun to accrue and will continue to at owners expense. It says if nothing is done, then the cabinet will be sold at a public auction and that the owner will be responsible for the balance of the charges not covered by the sale of the goods. There is a form for me to sign indicating whether I want to return the cabinet to the shipper, reconsign to someone else or redeliver back to me. What should I do in this situation? Who is the owner of the cabinet at this point? Why should I pay for something I didn't request or want?

Submitted by Hobie on July 23, 2013 - 8:33pm.

Sign nothing. You didn't request the product, so are not required to pay storage. They will go to the shipper for $.

Owner is the mfg. They contracted with the shipper.

Too bad, as FedEx is normally very good w/customer service.

Submitted by Essbee on July 23, 2013 - 9:59pm.

We had a large framed picture delivered to our house last week. My husband was home, heard the doorbell, and ran outside. When he picked up the looked at the package, the glass was obviously shattered inside.

He was able to catch the FedEx driver out front. The driver basically let it slip that he had noticed that the glass had shattered but had gone ahead and DELIVERED IT ANYWAY. What a dumb@ss. Anyway, my husband then "refused" the delivery of the damaged item. We better not get any "charges" for this.

Submitted by Essbee on August 1, 2013 - 1:57pm.

Large framed picture was en route again, scheduled for delivery today. But husband just noticed that it is now marked as broken and is on the way back to sender again. I wonder how many times the poor company will be willing to try. :/

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.